We want to share a successful case from a Germany customer.
The buyer of this customer called Andy , we got his feedback by e-mail about this 10,000 pcs of Waterproof pouch project a few days after sending the quotation and several following e-mails to him , that he has got a very low price from another supplier in China , so, he has placed this order to that supplier due to the budget limit although he think we’re very professional factory .
We made a phone call with Andy immediately to explain that our Waterproof cases are made of high quality Eco-friendly PVC and passed IPX8 test , also our factory has passed BSCI audit and has very strict quality control procedure. It’s not comparable with the cheap quality product on market.
However, Andy said this order has been placed already and he can do nothing at that moment . In this case, we sent the sample to Andy by airmail for his future consideration after the phone call.
Around one month later , we received the e-mail from Andy that he has received our sample and very satisfied with our quality . At the mean time, his order made by another factory is unfortunately produced in bad quality and he was very disappointed . So, he cancelled the order with the former supplier and place this 10,000 pcs order to us .
Then we made pre-production sample for customer’s approval and finish the order in good condition . Now the cargo has been delivered to Germany smoothly .
Thanks Andy very much for providing us the opportunity to prove the quality of our Waterproof cases !